Refund policy

Returns & Exchanges Policy

We hope you love your purchase! However, if for any reason you'd like to return an item for an exchange or refund, here's how to proceed.

We have a 14-day return policy, which means you must contact us within 14 days of receiving your item to request a return.

Please note:

For hygiene reasons, we do not accept returns on earrings.

You are responsible for the cost of returning the item to us unless the item is faulty or incorrect.

Postage and packing charges will apply for all exchanges, including the cost of sending the new item to you.

Please note that original shipping charges are non-refundable unless the item was faulty or incorrect.

Eligibility for Returns
To be eligible for a return:

The item must be unworn or unused, in the same condition that you received it, with tags and in its original packaging.

You will need to provide your order number when requesting a return.

How to Start a Return
Please email us at info@liev.store with your order number and reason for the return.
If your return is accepted, we’ll provide return instructions.

Returns should be sent to:

LIEV
93 Knight Road
Wells, BA5 1FT
United Kingdom

Items sent back to us without prior contact will not be accepted.

Damages and Issues
Please inspect your order upon delivery. If your item is damaged, faulty, or incorrect, contact us immediately. In these cases, we will cover return postage and provide a prepaid return label via Evri or Royal Mail.

Exchanges
The quickest way to get a different item is to return the one you have, and once your return is accepted, place a new order for the item you want.

Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@liev.store